A hybrid technology acceptance approach for exploring e-CRM adoption in organizations.
Ing-Long WuKer-Wei WuPublished in: Behav. Inf. Technol. (2005)
Keyphrases
- technology acceptance
- information systems
- technology adoption
- perceived usefulness
- information technology
- factors influencing
- user satisfaction
- social influence
- user acceptance
- theoretical and practical implications
- law enforcement
- service quality
- factors that influence
- factors that affect
- digital government
- e government
- factors affecting
- customer relationship management
- social networks
- computer self efficacy
- response time