Approximations for the M/GI/N+GI type call center.

Foad Iravani Baris Balcioglu

Published in: Queueing Syst. Theory Appl. (2008)

Keyphrases

call center
queue length
queueing model
steady state
arrival rate
service level
asymptotically optimal
service times
neural network
service quality
customer service
real time
artificial intelligence
search space
markov chain