SMARTUSA: A Case-Based Reasoning System for Customer Services.
Pradeep RamanKai H. ChangW. Homer CarlisleJames H. CrossPublished in: IEA/AIE (1996)
Keyphrases
- customer service
- customer support
- electronic commerce
- customer data
- service quality
- ubiquitous computing
- information services
- service oriented
- service providers
- end users
- context aware
- customer satisfaction
- web services
- information society
- location aware
- customer behavior
- service requirements
- value added services
- mobile commerce
- user centric
- knowledge management