A Typology of Chatbots in Public Service Delivery.
Tendai MakasiAlireza NiliKevin C. DesouzaMary TatePublished in: IEEE Softw. (2022)
Keyphrases
- service delivery
- e government
- public services
- end to end
- life cycle
- public administration
- service provision
- service management
- public sector
- web services
- public organizations
- government services
- government information
- mobile technologies
- online services
- e learning
- government agencies
- cost effective
- user interaction
- databases