A Proposal of the Emotion Hierarchy Diagram for Designing the Service Processes.

Nanami Shimazaki Yasuharu Nishi Michiko Tsubaki

Published in: ICServ (2015)

Keyphrases

service quality
web services
management system
facial expressions
service oriented
customer service
processor sharing
hierarchical structure
service discovery
service providers
process model
semantic web services
mobile services
service management
incident management