M/M/1 Queue with Impatient Customers of Higher Priority.
Bong Dae ChoiBara KimJinmin ChungPublished in: Queueing Syst. Theory Appl. (2001)
Keyphrases
- higher priority
- call center
- arrival rate
- heavy traffic
- queue length
- single server
- poisson arrivals
- response time
- service times
- service systems
- service requests
- queueing model
- single server queue
- arrival process
- queue size
- steady state
- asymptotically optimal
- queueing systems
- service rates
- holding cost
- waiting times
- state dependent
- fluid model
- traffic intensity
- queueing theory
- service level
- special case
- service quality
- queueing networks
- distributed systems
- stationary distribution
- service requirements
- markov chain
- random walk