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How Chatbots' Anthropomorphism Affects User Satisfaction: The Mediating Role of Perceived Warmth and Competence.
Tianqi Zheng
Xingyu Duan
Kang Zhang
Xiangcheng Yang
Yi Jiang
Published in:
WHICEB (2) (2023)
Keyphrases
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user satisfaction
information systems
perceived usefulness
service quality
structural equation modeling
customer satisfaction
perceived quality
databases
kolmogorov smirnov
learning styles
information quality
objective measures