Securing Customer Email Communication in E-Commerce.
Andres OjamaaUku-Rasmus LindPublished in: DeSE (2013)
Keyphrases
- electronic commerce
- email communication
- enron email
- communication networks
- social networks
- customer preferences
- consumer behavior
- key players
- customer relationship management
- product information
- online stores
- customer base
- marketing strategies
- customer behavior
- customer loyalty
- business transactions
- information dissemination
- customer satisfaction
- information security
- social network analysis
- call center
- knowledge discovery
- data analysis