Applying sentiment analytics to examine social media crises: a case study of United Airline's crisis in 2017.
Xin TianWu HeFeng-Kwei WangPublished in: Data Technol. Appl. (2022)
Keyphrases
- social media
- crisis management
- social media data
- user comments
- real world events
- big data
- early warning
- public opinion
- big data analytics
- online social media
- social networks
- sentiment analysis
- case study
- sentiment classification
- online consumer
- social networking
- decision makers
- test bed
- social media content
- decision support
- social media platforms
- user generated content
- user generated
- data management
- data mining
- business intelligence
- emergency management
- social networking sites
- opinion mining