Aligning Business and Information Technology through the Balanced Scorecard at a Major Canadian Financial Group: It's Status Measured with an IT BSC Maturity Model.
Wim Van GrembergenRonald SaullPublished in: HICSS (2001)
Keyphrases
- maturity model
- information technology
- banking industry
- information systems
- enterprise resource planning
- decision making
- knowledge management
- business process
- business strategy
- iso iec
- electronic commerce
- business processes
- reference architecture
- data mining
- business intelligence
- software maintenance
- risk management
- business applications
- web services
- software engineering