Optimization of Service Delivery through Continual Process Improvement: A Case Study.

Kerstin Gerke Konstantin Petruch Gerrit Tamm

Published in: ISSS/BPSC (2010)

Keyphrases

service delivery
process improvement
e government
end to end
software process
knowledge management
life cycle
government services
public sector
web services
business process
root cause
e learning
databases
software engineering
cost estimation
government agencies