The expert system for assessing customer satisfaction on fragrance notes: Using artificial neural networks.
Athakorn KengpolWorrapon WangananonPublished in: Comput. Ind. Eng. (2006)
Keyphrases
- using artificial neural networks
- customer satisfaction
- expert systems
- service quality
- artificial neural networks
- online shopping
- product design
- user satisfaction
- customer reviews
- marketing strategies
- knowledge base
- customer retention
- customer service
- knowledge engineering
- customer data
- core competence
- service providers
- artificial intelligence
- internet banking
- neural network model
- decision making
- customer support
- neural network
- databases