Service chatbots: A systematic review.

Sinarwati Mohamad Suhaili Naomie Salim Mohamad Nazim Jambli

Published in: Expert Syst. Appl. (2021)

Keyphrases

systematic review
empirical studies
service providers
web services
semantic web services
service discovery
artificial intelligence
special case
data sets
neural network
website
bayesian networks
end users
service quality
web service composition
service management