Understanding the Service Component of Application Service Provision: An Empirical Analysis of Satisfaction with ASP Services.
Anjana SusarlaAnitesh BaruaAndrew B. WhinstonPublished in: MIS Q. (2003)
Keyphrases
- service provision
- service providers
- service delivery
- mobile services
- service discovery
- service quality
- user oriented
- information services
- context aware
- e government
- public administration
- web services
- context awareness
- service management
- smart spaces
- mechanism design
- service oriented
- pervasive computing
- patient care
- service selection
- end users
- cloud computing
- mobile users
- end to end
- game theory
- smart environments
- mobile technologies
- knowledge management
- user satisfaction
- information management
- user experience
- life cycle