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A Fuzzy Linguistic Extended LibQUAL+ Model to Assess Service Quality in Academic Libraries.

Francisco Javier CabrerizoJavier López GijónMaría Ángeles MartínezJuan Antonio Morente-MolineraEnrique Herrera-Viedma
Published in: Int. J. Inf. Technol. Decis. Mak. (2017)
Keyphrases
  • fuzzy linguistic
  • high level
  • service quality
  • databases
  • objective function
  • data management
  • database querying
  • multi agent
  • probability distribution
  • customer satisfaction