"Knot not ITIL: How Not to Undo the ITSM Knot using 'ITSM from Hell Based on Not ITIL', Part 1 of 2".

Adam Grummitt Brian Johnson

Published in: Int. CMG Conference (2008)

Keyphrases

service providers
service delivery
systems development
b spline
key concepts
control points
service management
life cycle
basis functions
e government
web services
computer vision
databases
end to end
development process
case study
database