The disasters queue with working breakdowns and impatient customers.
Mian ZhangShan GaoPublished in: RAIRO Oper. Res. (2020)
Keyphrases
- call center
- arrival rate
- single server
- heavy traffic
- service times
- single server queue
- poisson arrivals
- queue length
- queueing model
- arrival process
- steady state
- service rates
- asymptotically optimal
- holding cost
- customer classes
- service systems
- queue size
- optimal capacity
- poisson process
- queueing systems
- state dependent
- queueing theory
- customer satisfaction
- marketing strategies
- emergency management
- waiting times
- finite buffer
- finite capacity
- service level
- markov modulated
- customer service
- emergency response
- customer behavior
- decision making
- information sharing
- hurricane katrina