Effective Leadership in BPM Implementations: A Case Study of BPM in a Developing Country, Public Sector Context.

Rehan Syed Wasana Bandara Erica French

Published in: BPM (2018)

Keyphrases

public sector
e government
developing countries
information and communication technologies
business process
electronic government
cost effective
digital government
distance learning
real time
information sharing
information systems
knowledge management
government services
digital divide
business process change