Re-presenting the Literature Review: A Rich Picture of Service Quality Research in Information Systems.
Allan SylvesterMary TateDavid JohnstonePublished in: PACIS (2007)
Keyphrases
- service quality
- literature review
- information systems
- information systems development
- user satisfaction
- customer satisfaction
- information quality
- design science
- case study
- service providers
- online shopping
- fuzzy theory
- call center
- electronic commerce
- current issues
- quality of service
- information technology
- competitive advantage
- technology acceptance
- quality management
- competitive environment
- real world
- job satisfaction
- project management
- knowledge management
- data mining
- databases