Scheduling Agents Using Forecast Call Arrivals at Hydro-Québec's Call Centers.
Marie PelleauLouis-Martin RousseauPierre L'EcuyerWalid ZegalLouis DelormePublished in: CP (2014)
Keyphrases
- call center
- short term
- resource allocation
- service times
- multi agent
- multi agent systems
- agent technology
- asymptotically optimal
- service level
- resource allocation and scheduling
- multiagent systems
- arrival rate
- cooperative
- intelligent agents
- multiple agents
- scheduling problem
- decision making
- service quality
- autonomous agents
- long term
- software agents
- mobile agents
- artificial intelligence
- state dependent
- service systems
- heavy traffic
- scheduling algorithm
- parallel machines
- steady state
- special case
- distributed artificial intelligence