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Creating commercially compelling website-service encounters: an examination of the effect of website-service interface performance components on flow experiences.
Jamie Carlson
Aron O'Cass
Published in:
Electron. Mark. (2011)
Keyphrases
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website
web services
web server
web pages
usability evaluation
service quality
website design
electronic commerce
service systems
admission control
customer service
loosely coupled
service composition
service discovery
neural network
information services
management system
social networks