Aligning Product-Service Offerings with Customer Expectations.
Paolo GaiardelliGiuditta PezzottaBarbara RestaLucrezia SonginiPublished in: ICServ (2014)
Keyphrases
- service offerings
- product information
- customer requirements
- customer preferences
- consumer behavior
- customer base
- customer demand
- electronic commerce
- potential customers
- customer satisfaction
- customer service
- software vendors
- product design
- customer orders
- image registration
- database systems
- databases
- product catalogs
- web services
- online stores
- internet shopping
- customer support
- metadata
- information systems