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Assessing the quality of the Indian Rail Services: Examining the applicability of Grönroos model for developing Railqual.
M. Devi Prasad
B. Raja Shekhar
Published in:
SOLI (2010)
Keyphrases
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probabilistic model
high level
statistical model
real time
data sets
computational model
theoretical framework
mathematical model
neural network
information systems
web services
decision trees
end users
network structure
service quality