Investigating Business Needs Fluctuations on IT Delivery Operations.
Victor F. CavalcanteSilvia BianchiAlan BrazFranklin AmorinNelson NauataPublished in: SRII Global Conference (2014)
Keyphrases
- service delivery
- decision making
- electronic commerce
- data mining
- information systems
- business models
- business processes
- information retrieval
- competitive advantage
- return on investment
- business intelligence
- knowledge management
- service management
- process oriented
- real world
- neural network
- telecommunications industry
- competitive intelligence
- cross selling
- data sets
- mission critical
- business process
- information technology
- learning algorithm
- databases