Resource Allocation in Multisite Service Systems with Intersite Customer Flows.

Xiuli Chao Liming Liu Shaohui Zheng

Published in: Manag. Sci. (2003)

Keyphrases

resource allocation
service systems
call center
service level
resource management
web technologies

resource allocation problems
electronic commerce
arrival rate
queueing model
optimal resource allocation
service oriented

heavy traffic
resource allocation decisions
allocation problems
enterprise systems
asymptotically optimal
queue length

service quality
highly dynamic
scarce resources
web content
distributed resource allocation
resource allocation and scheduling