Experience-Based Knowledge Management with a Conversational AI Chatbot: Taking Hand-Shaken Tea Service in Taiwan as an Example.
Yu-Hsuan WuFu-Ren LinPublished in: KMO (2023)
Keyphrases
- knowledge management
- tacit knowledge
- artificial intelligence
- service providers
- web services
- multi modal
- case study
- service oriented
- software development
- web based learning
- machine learning
- management system
- expert systems
- information systems
- knowledge engineering
- knowledge based systems
- ai systems
- user experience
- knowledge sharing
- decision making
- intelligent systems
- software engineering
- service quality
- service oriented architecture
- case based reasoning
- multi party
- quality evaluation
- end users
- explicit knowledge
- communication skills