Panel: Reconsidering information technology and competitive advantage: Is the age of IT as an essential strategic tool now over?
Sofiane TebbouneRobert D. GalliersHelmut KrcmarCathy UrquhartFrank BannisterPublished in: ECIS (2011)
Keyphrases
- competitive advantage
- business strategy
- knowledge management
- strategic alignment
- information technology
- competitive environment
- strategic advantage
- human capital
- business processes
- absorptive capacity
- business information
- customer relationship management
- resource based view
- business environment
- business analytics
- service quality
- information systems
- customer service
- databases
- financial services
- market share
- expert systems
- real time
- electronic commerce
- case study
- e learning
- artificial intelligence