Citizens' continuous use of eGovernment services: The role of self-efficacy, outcome expectations and satisfaction.
Mubarak AlruwaieRamzi El-HaddadehVishanth WeerakkodyPublished in: Gov. Inf. Q. (2020)
Keyphrases
- e government
- government services
- service delivery
- public services
- governmental organizations
- public sector
- government websites
- electronic government
- public administration
- government information
- service quality
- life cycle
- service oriented
- developing countries
- government agencies
- digital government
- information infrastructure
- knowledge management
- web services
- government organizations
- public organizations
- user satisfaction
- case study
- online services
- service providers
- federal agencies
- intellectual property
- end to end
- mobile devices