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Automated Quality Monitoring for Call Centers using Speech and NLP Technologies.
Geoffrey Zweig
Olivier Siohan
George Saon
Bhuvana Ramabhadran
Daniel Povey
Lidia Mangu
Brian Kingsbury
Published in:
HLT-NAACL (2006)
Keyphrases
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call center
service quality
asymptotically optimal
natural language processing
service level
artificial intelligence
heavy traffic
information extraction
real time
speech recognition
international conference
speech quality
service systems
knowledge representation
natural language
multi agent
e learning
databases