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Service Innovation Analytics: Towards an Approach for Validating Frameworks for Service Innovation Capabilities via Text Mining.
Niels Feldmann
Marc Kohler
Steven O. Kimbrough
Hansjörg Fromm
Published in:
IESS (2013)
Keyphrases
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text mining
web services
case study
service providers
management system
service quality
neural network
information retrieval
end users
information extraction
databases
natural language
data management
service discovery
competitive advantage