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Hierarchical Attention-based Fuzzy Neural Network for Subject Classification of Power Customer Service Work Orders.
Gangjie Zhou
Lijun Lv
Xinlei Qiao
Lijun Jin
Published in:
FUZZ-IEEE (2019)
Keyphrases
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customer service
fuzzy neural network
pattern recognition
input output
support vector
fuzzy rules
customer satisfaction
neural network
feature extraction
support vector machine svm
machine learning
support vector machine
fuzzy control
social networks
feature selection
control strategy