Use of Simulation in a Service Desk of an Oilfield Services Company.
Luisa Carabalí-SánchezGermán Andrés Méndez-GiraldoCarlos FrancoPublished in: WEA (2016)
Keyphrases
- customer service
- service providers
- web services
- service discovery
- service oriented
- service composition
- service quality
- oil field
- service oriented architecture
- mobile services
- information services
- service delivery
- network services
- customer support
- service provision
- service selection
- value added services
- service platform
- service management
- public services
- service description
- web service composition
- service provisioning
- end users
- loosely coupled
- service integration
- business processes
- grid services
- petroleum industry
- message delivery
- service requirements
- directory service
- access points
- call center
- mashup
- context aware
- search computing
- customer satisfaction
- virtual organization
- service requests
- computing environments
- decision making
- machine learning