Service-mining Based on the Knowledge and Customer Databases.
Hu WangChunqiang GongYan LiPublished in: ACIS-ICIS (2007)
Keyphrases
- databases
- knowledge discovery
- customer service
- data mining techniques
- knowledge extraction
- database
- relational databases
- knowledge based systems
- expert systems
- domain knowledge
- electronic commerce
- knowledge acquisition
- customer satisfaction
- web mining
- design process
- data management
- knowledge representation
- information systems
- service providers
- knowledge management
- knowledge sharing
- service oriented
- mining algorithm
- prior knowledge
- data mining tools
- knowledge base
- transactional data