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The Opinion Management Framework: Identifying and addressing customer concerns extracted from online product reviews.

Feras N. Al-ObeidatBruce SpencerEleanna Kafeza
Published in: Electron. Commer. Res. Appl. (2018)
Keyphrases
  • online product reviews
  • information systems
  • electronic commerce
  • fine grained
  • positive and negative
  • sentiment classification
  • opinion mining