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Facilitating relational governance through service level agreements in IT outsourcing: An application of the commitment-trust theory.
Jahyun Goo
C. Derrick Huang
Published in:
Decis. Support Syst. (2008)
Keyphrases
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quality of service
service level agreements
information technology
information systems
web services
resource management
service quality
database
computer systems
data model
service providers
business process
virtual communities
service level
principal agent