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New treatments or old remedies: is business process reengineering really socio-technical design?

Enid Mumford
Published in: J. Strateg. Inf. Syst. (1994)
Keyphrases
  • socio technical
  • case study
  • human factors
  • business process reengineering
  • design process
  • computer supported collaborative learning
  • knowledge management
  • conceptual framework
  • emergency response