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The role of social media in the engagement and information processes of social CRM.
Paul Harrigan
Morgan P. Miles
Yulin Fang
Sanjit Kumar Roy
Published in:
Int. J. Inf. Manag. (2020)
Keyphrases
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social media
social networks
information processing
information sharing
spatial information
web content
information flow
sharing information
domain knowledge
social networking
communication channels
share information