The Role of Responsibility Factors of Reducing Inefficiencies in IS Projects on Six Sigma Certification in Service Organizations.
Sara HejaziYair LevyPublished in: Int. J. Inf. Syst. Serv. Sect. (2012)
Keyphrases
- customer satisfaction
- service management
- case study
- critical success factors
- information systems
- strategic decisions
- service providers
- factors that affect
- virtual enterprise
- knowledge management
- service oriented
- information technology
- online services
- third party
- project management
- customer service
- service delivery
- critical information
- decision making
- virtual organization
- service discovery
- service quality
- software development
- software engineering
- management system
- service composition
- knowledge sharing
- ubiquitous computing environments
- mission critical
- web services
- e learning