Bringing Service Design Thinking into the Public Sector to Create Proactive and User-Friendly Public Services.
Regina SirendiKuldar TaveterPublished in: HCI (22) (2016)
Keyphrases
- user friendly
- public services
- public sector
- design thinking
- e government
- information sharing
- graphical interface
- electronic government
- information and communication technologies
- graphical user interface
- user interface
- service delivery
- public administration
- service oriented
- digital government
- systems engineering
- government services
- user friendly interface
- command line
- context aware
- software engineering
- government agencies
- low cost
- computational intelligence
- end users
- private sector
- databases