Electronic service quality measurement: development of a survey instrument to measure the quality of e-service.
Hamed TaherdoostPublished in: Int. J. Intell. Eng. Informatics (2019)
Keyphrases
- service quality
- customer satisfaction
- quality management
- service providers
- electronic commerce
- customer requirements
- user satisfaction
- information quality
- call center
- quality of service
- information systems
- competitive advantage
- online shopping
- incident management
- competitive environment
- customer service
- decision support
- web services
- website