The Influence of Website Quality and Expectancy-Disconfirmation on Assessments of Service Quality: A Signaling Theory Perspective.
John WellsRyan T. WrightThomas CarniganPublished in: AMCIS (2007)
Keyphrases
- service quality
- online shopping
- user satisfaction
- website
- customer satisfaction
- service providers
- information quality
- electronic commerce
- technology acceptance
- social influence
- quality management
- information systems
- quality of service
- competitive advantage
- internet shopping
- data quality
- theoretical framework
- call center
- incident management
- user interface
- information technology
- web pages
- real time
- competitive environment