Communication Media in Distance Selling - Business Interactions in a B2C Setting.
Britt-Marie JohanssonKarin AxelssonPublished in: ECIS (2004)
Keyphrases
- electronic commerce
- turn taking
- communication patterns
- decision making
- distance measure
- communication systems
- euclidean distance
- data mining
- group formation
- multimedia
- business processes
- text messaging
- cross media
- business models
- knowledge management
- business process
- information systems
- website
- distance function
- face to face interactions
- face to face communication
- micro level
- social networks
- trust relationships
- metadata
- return on investment
- agent interactions
- multi agent
- instant messaging
- communication technologies
- communication channels
- business rules
- business applications