How to Promote Public Engagement and Enhance Sentiment Through Government Social Media During the COVID-19 Crisis: A Public Value Management Perspective.
Lianren WuJinjie LiJiayin QiNan ShiHongmiao ZhuPublished in: J. Organ. End User Comput. (2022)
Keyphrases
- social media
- social responsibility
- sentiment analysis
- public policy
- policy makers
- public opinion
- public administration
- policy making
- information systems
- public private
- public services
- federal agencies
- information technology
- e government
- private sector
- investments in information technology
- open data
- crisis management
- opinion mining
- knowledge management
- management system
- public space
- online social media
- public organizations
- decision making
- social networks