Studies on customer services optimisation by using the SCIM - an application of the agent base modelling (ABM) technology to service science.
Akira KamoshidaTakao TeranoBin JiangHasnat EliasTakashi KikuchiPublished in: Int. J. Web Eng. Technol. (2009)
Keyphrases
- customer service
- service providers
- service requirements
- service platform
- service oriented
- web services
- agent based modeling
- service discovery
- service quality
- service composition
- value added services
- public services
- agent based models
- customer satisfaction
- internet services
- multi agent systems
- service delivery
- customer support
- mobile services
- service oriented architecture
- intelligent agents
- multi agent
- agent technology
- call center
- cloud services
- electronic commerce
- decision making
- complex systems
- marketing campaigns
- computer science
- agent model
- artificial intelligence
- cooperative
- service times
- cloud computing
- evolutionary algorithm
- data management
- data processing
- queue length
- simulation model
- semantic web services