Are You Ready to Lose Control? A Theory on the Role of Trust and Risk Perception on Bring-Your-Own-Device Policy and Information System Service Quality.
Kevin OrtbachNicolai WalterAyten ÖksüzPublished in: ECIS (2015)
Keyphrases
- service quality
- information systems
- information quality
- user satisfaction
- customer satisfaction
- service providers
- electronic commerce
- online shopping
- internet shopping
- control policy
- quality of service
- customer loyalty
- competitive advantage
- call center
- financial risk
- decision making
- marketing strategies
- arrival rate
- trust negotiation
- optimal policy
- information technology