The Virtual Reference Handbook: Interview and Information Delivery Techniques for the Chat and E-mail Environments.

Vanda Broughton

Published in: J. Documentation (2008)

Keyphrases

email
information delivery
event driven
information filtering
information integration
instant messaging
spam filtering
text mining
virtual environment
information services
augmented reality
immersive environments
databases
text messaging
spam e mail
data collection
e learning
real world