Using Information Technology to give Competitive Advantage: an unusual Case Study.
James GriffithOwen HansonLena HallNorman RevellPublished in: ACIS (2003)
Keyphrases
- competitive advantage
- case study
- knowledge management
- information technology
- strategic alignment
- business strategy
- human capital
- strategic advantage
- business processes
- business environment
- business analytics
- service quality
- business information
- anomaly detection
- business process
- information systems
- financial services
- knowledge sharing
- competitive environment
- organizational learning
- software development
- real world
- market share
- resource based view
- technological innovation
- customer relationship management
- intellectual capital
- market competition
- development process
- business intelligence
- job satisfaction
- knowledge workers
- data management
- databases