Integrated service delivery: Exploratory case studies of enterprise portal adoption in UK local government.
Elizabeth M. DanielJohn M. WardPublished in: Bus. Process. Manag. J. (2006)
Keyphrases
- e government
- service delivery
- knowledge management
- case study
- change management
- public sector
- service provision
- government services
- service management
- information sharing
- public administration
- digital government
- information technology
- real world
- metadata
- government agencies
- life cycle
- information systems
- information management
- end to end
- online services
- decision making
- business intelligence
- data model
- database systems
- enterprise architecture
- web services