Contextual Bandit Applications in a Customer Support Bot.

Sandra Sajeev Jade Huang Nikos Karampatziakis Matthew Hall Sebastian Kochman Weizhu Chen

Published in: KDD (2021)

Keyphrases

customer support
contextual bandit
upper confidence bound
technical support
customer service
high tech
customer satisfaction
world wide
news recommendation
service quality
mass collaboration
call center
user comments
knowledge discovery
end users
service management
application development