Customer-centered knowledge management: challenges and implications for knowledge-based innovation in the public transport sector.
Stavros SindakisAudrey DepeigeEleni AnoyrkatiPublished in: J. Knowl. Manag. (2015)
Keyphrases
- knowledge management
- public transport
- case study
- travel time
- information systems
- knowledge management systems
- organizational learning
- information technology
- knowledge assets
- decision making
- transport network
- information services
- real world
- knowledge sharing
- expert systems
- service quality
- public transportation
- e learning
- electronic commerce
- particle swarm optimization
- competitive advantage
- software engineering
- cost function
- real time